Leasing a car at Land Rover Mt. Kisco was a fabulous experience! Everyone was friendly and knowledgeable, and from the salesperson (Doug) to the finance guy (Perry), everyone gave a little something to make the deal happen. I really felt that the team there was working with me instead of against me, and I couldn't be happier about the process and the result! Many thanks to all of you!

Excellent care of the vehicle and smooth process with a loaner car.

Best service ever, very professional and do everything they can to make sure you leave happy. Would recommend to anyone.

Great service. They made sure to have everything ready for me and even stayed late to make sure everything got done. Get your car from Andrew he?s the best.

Jeffrey Urbina goes always above and beyond making sure I get my car ready and on time . Listens to my demands and makes it possible to happen . He communicates back if there?s something wrong and I don?t have to be calling to check where my car status is .... great job Jeffrey .

After a horrendous experience at Paul Miller Parsippany, Jeffrey from Mt Kisco went above and beyond. Not only did he remain professional but ensured that everything with my car was taken care of. He will be the reason I will continue to patron Mt Kisco and Land Rover.

The staff was very nice and courteous Doug was an excellent salesperson and the company does not push on people for extra extra stuff they're very courteous just to show you a list of things that you might want to ask about

Unethical!!! Terrible experience with the sales department. I test drove a Range Rover sport this past Saturday and wanted to make a deal immediately following the test drive. I was told I was unable to place a deposit on the car to hold it. I told the salesman, Andrew, that I had a trade-in- I was advised to submit an appraisal online emailed to me and I would receive an appraisal from Auto Nation within 30 minutes. I also requested warranty information which I did not receive until end-of-day Monday. On Tuesday, I returned to the dealership with my trade-in vehicle and received an amount for it in person since I never received a virtual appraisal from Auto Nation as I was told I would. While waiting for the appraisal, we were excited to take the car on another short drive. Andrew was preoccupied with two other customers and it was after close – he quickly took a moment to discuss the vehicle with us and we were in agreement to finalize purchase of the vehicle the following morning. While completing purchase paperwork the next morning, I received a call from Andrew advising that another customer had the vehicle on hold via an online reservation. I asked how that was possible - when I offered to put a down payment on the car I was told vehicles could not be held. He responded “We don't like to advertise that because people would do it all the time and it’s not fair if a customer wants to buy it.” At this point, I am at a total loss as I’ve been trying to purchase this vehicle for days. I asked to speak to Andrew’s manager, who with little concern for my dissatisfaction, let me know “A deposit was placed- they are picking it up tomorrow. If something doesn’t work out we’ll call you” I then receive an email from the general manager Bill McFadyen stating "Hi Noah, My Team has kept me appraised of the situation regarding the 2016 RRS. I think it would be best served if we have a conversation Thursday. I am free between 9:30AM and 11:30AM and then after 2:00PM. Thank you and look forward to speaking." Thank you, Bill, for asking an upset customer to call you at times that are convenient for you rather than picking up the phone to try and resolve the situation. I called Bill, and was given a completely different story- that the other customer would have purchased the car the previous night but it had a recall on a door and the title wasn’t in yet from the bank. I asked him for clarity on how the car was being held. He told me “We don’t hold cars, but this person is buying it.” I told Bill I would have to escalate this to Land Rover of America and he replied “I’ve been with Land Rover for 20 years, they can’t tell us how we run our dealership.” Some customer service. My guess is that this car was held for a friend once I expressed that I wanted to purchase it. I am a long-time Range Rover owner, have been serviced at numerous dealerships. I have never experienced such poor customer service and such indifference to a customer’s dissatisfaction. Not only does the dealership not have protocols in place- they are not transparent, dishonest, and unethical. I've noticed they respond with the same general message to all the unsatisfied customers, typical! UPDATE October 17, 2020 - I e-mailed AutoNation as they requested in the reply below, sent them the story and they were going to look into it and get back to me within 24-48 hours. And just as I expected, no one got back to me because they don't care. They reply to customers to show the public they are making right by their unsatisfied customers but don't do anything in hopes the customer will give up. Not this one!

DO NOT GO there to buy a used car! I inquired if the car I was looking at was available, Jen answered in an email that it was. I proceeded to tell her I was from out of state and was interested she said she couldnt hold the car for me. I went on the website and you can reserve a car for up to 3 days so I did. I then told her that i reserved it online. I got all my paperwork sent over to Jen the day before I was to go in and look at the car and drive it home the same day ( I asked her if that was possible to do have it registered to me and take it home she said yes no problem).Jen called me the day I was to go look at the car and said I have good news I have all your paperwork and I have bad news someone is here buying it now????? I asked how this is possible when I reserved the car 2 days prior?? she had no idea I reserved it she hung up and called me back said it was all taken care of on their end, I told her previously that I had a hold on the car but that is where her attention was NEVER on my transaction!!!! She was always too busy!!! she said when you come in you should be here for 30-40 mins to sign the paper work so we traveled to the dealership and test drove the car and went to sign the papers after an hour and half we sat down and they said oh we cant let you take the car it has a recall on it????? You mean to tell me that when you printed all the paperwork you didn't see it had a recall There is where she pays NO attention!! That should have been caught especially after asking a number of times and made it clear I was coming from another state!!! They were NOT even apologetic she said oh you didn't travel that far.They proceeded to tell me you can come back tomorrow after a 5 hour round trip we decided to adjust our schedules to make the trip back the next day. I then get an email that they didn't have the title to the car and we couldn't pick up the car after we rearranged our schedules!!!!!! THEY SHOULD HAVE KNOWN THIS BEFORE I EVEN LOOKED AT THIS VEHICLE!! Someone NOT doing their jobs for sure! A week later we go pick up the car we went out to the car and she was showing someone in a brand new Land Rover how to use all the functions of the car. When we were ready to leave she told me to look up how to use everything on you tube. I asked her how to use the GPS in the car she told me to use waze???? NEVER have had such a terrible sales person!!! SO IF YOU ARE LOOKING FOR A USED CAR AND NOT SPENDING $100,000 DONT GO THERE.

My wife and myself couldn’t be more pleased , Andrew was very professional, courteous and went out of his way to make sure we were happy with our Range Rover Velar. Perry in finance was just as welcoming and wanted to please us in every way. We had a very bad experience at Land Rover Parsippany NJ. Never again we will only do business with Land Rover Mt Kisco from now on. Thank You to all at Mt Kisco Land Rover!!

Amazing service amazing customer service very attentive curiosity definitely a great place and experience pleasure coming to get my car serviced in this place

I read the post Noah posted on social media and on here and its a shame! Very unethical, Land Rover corporate should really take care of this

Read a post a friend posted with his experience on this dealership and the policy of Auto Nation and its concerning how unethical they are operate here.

Unethical in the way they operate their sales, they should be reviewed!

Unethical!!! Terrible experience with the sales department. I went to this dealership this past Saturday to look at a Range Rover Sport. I test drove the car and wanted to make a deal immediately following the test drive. I was told I was unable to place a deposit on the car to hold it. I told the sales agent Andrew that I have a trade-in and would like warranty information for the Range Rover. He advised me that he would send me an email with an appraisal link to appraise the car via the AutoNation website and that I would get a response within a half hour of completing the appraisal documentation. I followed this direction- I did not receive anything on Sunday and so re-submitted appraisal information additional times thereafter. I did not receive any information in return through Monday. I also followed up with Andrew regarding the requested information on the warranty and didn't receive anything from him until the end of business day Monday. On Tuesday, I brought in the car we were looking to trade in and was given an amount for it in person since I never received an appraisal from Auto Nation. While we waited for this appraisal, we were excited to take the car on another short drive. The salesman was preoccupied with two other customers – he quickly took a moment to discuss the vehicle with us and we were in agreement to finalize purchase of the vehicle the following morning. I called Andrew first thing Wednesday- we finalized the trade-in number and I asked him to send over the paperwork for financing. While completing the paperwork, I received a call from Andrew - "I have some bad news, someone reserved the car online which means we aren't allowed to sell it until that person looks at it". I asked how that was possible - when I offered to put a down payment on the car I was not only told vehicles could not be held, but wasn't informed that I could go online to reserve this car and put it on hold through Auto Nation. He responded “We don't like to advertise that because people would do it all the time and it’s not fair if a customer wants to buy it.” At this point, I am at a total loss as I’ve been trying to purchase this vehicle for 4 days. I ask to speak to his manager. I was told "Another customer is coming back tomorrow and put a deposit on the car". I remind the manager that I had attempted to put down a deposit since Saturday and was told repeatedly that it is against their policy to take a deposit to hold a car. With little concern for my dissatisfaction of what has transpired, he replied "They bought it and are coming in tomorrow to pick it up". I asked him to confirm if the car was in fact sold, if a deposit was placed, or if the another customer was still making up their mind? He responded “They bought it, but if something doesn't go through or another truck similar comes in we will call you.” I hang up and go on Auto Nation's website and see the truck listed – I am able to reserve it. I receive an automated email from Andrew saying congratulations we are holding the car for you and will see you at your time. I responded to the email, (at this point very angry I’ve been strung along for 4 days) "Now that I reserved the car, the dealership should not be able to sell it. I will be escalating this issue. " And for the cherry on top of this experience - I then receive an email from the general manager Bill McFadyen stating "Hi Noah, My Team has kept me appraised of the situation regarding the 2016 RRS. I think it would be best served if we have a conversation Thursday. I am free between 9:30AM and 11:30AM and then after 2:00PM. Thank you and look forward to speaking." Now I’m extremely confused- this is a General Manager asking an upset customer to call him at times that are convenient to him as opposed to the general manager picking up the phone and reaching out to try and resolve the situation. I called the manager today and was given a completely different story “The car has a recall on the doo

I went to buy a car and they played games with me for 5 days, telling me I can put a deposit and they don't hold cars but then told me on the 5th day that someone reserved the car online and they cant sell it till that person sees it???? The person didn't buy the car but they're waiting for them to come back today to either buy it or not and then I'll have the opportunity to buy it. After speaking to the GM he gives me some non-sense of company policy with auto nation that they cant hold cars but before that, the finance manager and salesman slip and say they put a deposit on the car. (I've asked to put a deposit on the car the first day I seen it and was told they cant)

I returned my vehicle on July 30th. I received letters from my bank stating that the car will be repossessed because I am behind in the payments. Needless to say, they did not properly processed the return of the vehicle and it impacted my credit score. In discussing matters with their management they conceded that this was human error associated with processing the returned vehicle and was entirely their fault. They assured me this would be resolved promptly. It has since been resolved but created a significant time drain in managing the issue.

Highly recommend autonation and Land Rover Mt. Kisco. The service of the local dealer was fantastic and the leverage they have of being part of such a large group helps to get the most value out of trades!

Charles was super helpful and very professional and had great followup.

Friendly, helpful and up front staff.

Couldn?t have been more accommodating. Went out of their way to discuss every detail of the process and the car

Welcomed much more warmly at White Plains dealership

Sales and service. Very pleasant people to work with.

👍🏽

I have been a Land Rover customer for awhile now, and have had several experiences with their other dealerships in NJ. The Mount Kisco team far exceeded my expectations and what it means to provide ‘white glove customer service.’ I ordered a 2020 Land Rover Defender, Brittney Janeira being my salesperson. She was an excellent source of information and knowledge, and incredibly responsive. I called almost every week for an update from May when I ordered the car to the date of delivery in August — Brittney always responded promptly. Perry, who is their Finance Manager, was also an excellent source of information and extremely easy to work with. He was very thorough when going over the paperwork and documents. Bill is their GM of this specific location. He personally introduced himself to us, as well as to every other customer that was at the dealership when we were there, something you do not see frequently in auto sales these days. When I had questions regarding our negotiations, he was quick to call my cell phone and discuss. Land Rover is a great brand and an excellent vehicle to drive, but being provided with Grade A customer service should make the process that much more enjoyable. I’m grateful for my experience and will being doing business with them in the future as my choice of dealership. Eric

Brought my car in because my phone to car connection wasn?t working properly. Called on a Friday and they fit me in Tuesday of the following week and gratefully fix my problem.

Polite, understanding, professional

Great experience at this dealership buying a certified pre-owned car.

Charles and team at Mount Kisco Land Rover are fantastic. Impeccable and knowledgeable service.

Excellent service and strong COVID policies. I felt informed, updated and safe while dropping and picking up my vehicle.

I went in to just test drive the Discovery Sport, but ended taking one off of their hands about a week later!! Everyone was very friendly, personable and accommodating. Brittney Janeira was especially helpful - she was very knowledgeable and patient, and definitely took the time to help me find a great deal. FIVE stars all the way!!

Jeffrey Urbina has always been helpful in answering all questions & promptly returns calls or texts. Great representative for you company Makes life easy for your clients

Customer service was top notch. Everyone made the whole buying process as simple as possible.

Jeff was very helpful

I would not recommend purchasing a used vehicle from this dealership. I Recently purchased a used BMW and the day I drove it off the lot I ended up with 4 system malfunctions within 24 hours. It's very aggravating when you are excited to purchase a new vehicle, then your dashboard starts lighting up with headlamp issues, signal issues, and your backup sensors are not operating fully. Land Rover Mt. Kisco website literally says on its homepage: "Since a certified technician inspects every vehicle, you can rest assured knowing the pre-owned Land Rover car or SUV you choose is in great shape" Unfortunately with my vehicle this was not the case. How it even passed inspection (which I paid for in the purchase price) I'll never know. During the 5-10 min test drive none of these system malfunctions appeared. When I contacted the dealership back the same day it was late in the evening so I brought the car back in the next day. Somehow with the hundredres of vehicles on their lot they couldn't find me a loaner 8 days. NYS gives you 5 days to return your car for a full refund no questions asked, so this situation just added to my frustrations with the vehicle purchase. I gave them 2 stars because the issues that needed to be resolved cost over 6k and fortuanetly the 90 day limited warranty covered these safety issues. In addition, Andrew my salesman was a pleasure to work with. I would never purchase a used or new vehicle from this dealership in the future.

Everyone at the dealer is great. Service and sales both have been wonderful from an experience standpoint.

Poor service, damaged My car during Oil change and yearly maintenance. Troubled me more than 6 month and never returned money promised on reimbursement, No response. Do not come here.

Extremely helpful and welcoming without all the cha-cha.

Excellent service! Even though they were very busy, they were very attentive and Andrew was super nice, fun and very knowledgeable! He did extra pictures and video walk around for us before we came to buy our car. Would definitely recommend buying a car from them!

After dealing with some diagnostic and throttle issues with our new purchase, Bill, Charles & Team did a great job in fixing the problems, communicating with us and delivering back our vehicle with no issues. We appreciate their work!

The most no non sense sales staff to work with. Ask for Jennifer.

Brought car in for servicing. The staff was professional, courteous, and very helpful. Received a great loaner, and car was well serviced. What I liked best was the efficiency and organization I experienced. Also, for concerns about COVID, they practice safe distancing, wear masks and clean effectively. Very happy with Mt. Kisco. Highly recommend.

Excellent service, went above and beyond and provided us with quality loaner vehicles.

Very nice sales people. Ask for Jenn.

I usually dread buying cars. The sales people are usually pushy, and negotiating the price has too much back and forth. I had none of that here. I got exactly what I needed without any hassle. I was also able to get my car the same day.

Charles in the service dept was delightful. We brought our car in for routine service but also needed a little body work repaired. He called local body shop places for us until he got a reasonable price and arranged for the car to be fixed. We were very happy with the service of the car, and we plan to use Mt Kisco in the future.

The service department always takes great care of my vehicle.

The dealership Sold me a use car bad experience The headlight had water in it did not wanna change them.The rear brakes ( no good ) and rotors.They did not want to change ( brakes and rotors) also. The general Manager Did not care He said you bought the car as is .Also they said they were gonna give me a low finance rate lie lie . Call up the main office in Florida would not return telephone call I recommend do not buy cars from People. Those people are Really bad news

The service is excellent. The facility is too small and the waiting time to get a loaner is at least two weeks.

excellent experience especially during this difficult time !

Always very professional and helpful with service. They explain the work that will be done, how much it will cost in advance and dont surprise bill items later.

Just purchased a vehicle at Land Rover on Mt. Kisco Ave. They are part of Auto Nation, and I have to say I could not be happier. Both Jennifer Artzt and Perry Vrionides were not only knowledgeable and helpful, but friendly and welcoming. Helped us get what we were looking for and answered all our questions. I would definitely recommend them.

What a great dealership. They do everything for you, you just have to pick what you want and they do the rest. Very nice staff especially at such a trying time.

We had a great buying experience. Bought a car here 2 years ago, now it was my wife's car that needed replacing. We started a detailed and lengthy e-mail conversation with Brittney Janeira. She was extremely helpful, responded to my emails in minutes with all the requested info and answers. We had a pretty good idea what we wanted and we did not need to explore their entire lineup. This made it possible to near reach completion in email, as it was mostly about comparing and discussing details, differences between models, and specifics. We narrowed the search to three vehicles, so we went to look at them in person. It was a very efficient and satisfactory appointment and we were able to make a selection. Went back next day with the trade-in, paperwork was completed quickly by Perry Vrionides. Manager Bill McFadyen stopped by to say hello both times. Everyone was very welcoming, patient, helpful, and there was no pressure to buy anything. If they were selling something cheaper than cars, I would go back every week ;)

I had made an appointment for inspection of my car, The service manager was a professional as well as a gentleman. They promptly brought my vehicle in and performed the task needed. No wait or delays. While I was getting car serviced the manager was kind enough to give me options to purchase a new Range Rover . My vehicle was returned to me as clean as it entered. Very pleased as this is not the case at many dealers. Highly recommend Range Rover of Mount Kisco

Excellent service especially during these unprecedented times.

The entire team from the GM Bill to Sales Lead Brittney to the Business MGR Perry were best in class. Also the showroom and offices were constantly being sanitized to ensure our safety. The sales process was straightforward and seamless and in particular conducted through total transparency. Thank you Bill, Brittney and Perry for a best in class experience. Also big thanks to the service team who worked behind the scenes to ready the car during these challenging times. Looking forward to ordering my next Range Rover! Well done Auto Nation. Chuck and Margit

This appointment went very smoothly. Customer Service was good.

Working with Jeffrey in the service the department was a totally pleasant experience. My vehicle was done on time and at a reasonable price.

Very professional, my car was ready in no time!!! I received updates about my car the entire time. I would recommend the service to anyone!

I brought my car in for service and Jeffrey and his team went above and beyond. I had a fantastic experience and look forward to working with Jeffrey and his team in the future.

They have the best service department, they go above and beyond to accommodate their customers.

I bought a used BMW from this dealership for about a mont ago. The buying experience was really good sales person Jay was good too and the finance person was great but they promised me a second set of keys . I asked them to put that in contract still have no success in getting those keys . I have reached out to them multiple times but there is no answer . It feels like they promise you things and once the sale is complete they don’t care ! Ameya Dorsatwar

Quality of service is the best. Loaner car was ready when I arrived. Car service was completed before time offered. Facility is convenient. Jeffrey Urbina is very professional and explain everything the car maintenance included.

Staff for most part is friendly

I had a very positive experience. The staff was welcoming, professional, informative, and very attentive. My salesman was enthusiastic, knowledgable, patient, and quite a pleasure to work with.

Great group of charismatic and thorough salespeople. Whether you’re looking for a flagship Range Rover or a certified pre-owned car, they will ensure a positive buying experience.

I recommend the service department especially Jeffrey for his wonderful help with servicing my cars over the past years, he’s the best at what he does & very helpful!

Jenifer in sales was very patient and helpful with every step. They have a team at Mt Kisco that works together to get the job done.

Excellent service and they always show great customer service and ensure satisfaction. Will continue to purchase the cars at Mt. Kisco Land Rover and continue to use them for service!

It was brought to my attention today that my headlight was out. I called Land Rover Mount Kisco and spoke with Jeffrey to see when I could get this fixed. He assured me that they would be able to help me right away. I arrived to the dealership, and they took me immediately. The service was quick! Thank you Jeffrey.

My experience with Land Rover in Mt. Kisco was flawless. Fast, fair and easy. The service department is friendly and they communicate with each step of the process. They can provide a loaner car if booked in advance. My car was returned washed and in like new condition .

Jeffrey and the entire service staff were extremely efficient, knowledgeable and professional. Our 2015 Sport always comes back after being serviced like new.

Excellent sales support! Explained features and functions well..found the car I wanted...worked a deal.

Been working with this dealer exclusively for 9 years since purchased my 2011 Range Rover. My most recent service was the best ever and they have been on an upswing in terms of service recently. I needed a repair and Jeffrey service manager arranged a tow to come immediately even though it was Friday after 530pm. They accessed problem Saturday morning and followed up to let me know when My car would be ready. Also arranged a dealer rate with enterprise for my rental car. When I picked up my car on Wednesday he had consulted with the actual person who fixed my car and he came out to meet me and explain what he saw in my truck and told me it is in great shape and a great truck. Charles the manger is great to work with as well and I can see great improvement in customer service and speed of repair time. Thank you.

Jeff is terrific, he makes the difference, a little bit expensive though but good comes with a price! I have been serviced my RR there for 15 years and no issues Thanks guys

Jeffrey assisted us with a tire problem immediately and finished quickly. Much appreciation.

Jeffrey is professional, knowledgeable and a pleasure to work with.

Service department is completely incompetent...Picked up my vehicle was told it was fixed, it wasn’t, I was told “we didn’t try it” sorry! My car was in service for 2 months while it was only 3 months old...I picked up my vehicle and it was filthy with condensation in the dash/windshield. I would not recommend this dealership to anyone, I got a great deal but regret this purchase due to the service dept.

Services is phenomenal! Staff is very friendly and professional. They took care of my car with such an ease and made things very convenient.

I?m very happy with the work and attention Jeffrey has provided . I like the fact that he?s a listener and respectful . I have known Jeffrey for 5 years and I?m satisfied with the work that?s has been completed with my cars in the dealer , I have no regrets or problems with the maintenance . Would definitely recommend Jeffrey as a service adviser . He goes above and beyond .

They all did a terrific job. the sales process was straightforward and very patient with the questions on lease financing.

Courteous timely & accomodating.....got it right the 1st time!!

Traveling back home to Michigan when we had a warning light come on. Called Land Rover Mt Kisco as the were the closest. Told us to come in. When we got there they got us right in fixed the problem and had us on our way quickly. Very nice people to deal with.

Recently bought a new car from Mt Kisco dealership. Jay and Bill were very helpful throughout the process and were accommodating to my requests. When I came to pick up my car from the dealership all paperwork was ready and Ryan and Jay were helpful in providing a full overview of all related functions. Overall great experience !! Thank you Bill, Jay and Ryan...

Recently bought a new car from Mt Kisco dealership. Jay and Bill were very helpful throughout the process and were accommodating to my requests. When I came to pick up my car from the dealership all paperwork was ready and Ryan and Jay were helpful in providing a full overview of all related functions. Overall great experience !! Thank you Bill, Jay and Ryan...

Excellent customer service. Highly responsive to inquiries. Installed winter tires at reasonable price. Only issue was overfilling oil upon delivery but immediately remedied with fresh oil change.

Jen was extremely helpful and worked with us for 2 months to get us the lease deal we wanted, with the range rover of my choice based off the incentives. They even worked with us to take my previous lease from deep turn it in and assist with some of my remaining payments. Her, Perry and the rest of the staff were super helpful and accommodating they made the car buying process super easy!

Jen was extremely helpful and worked with us for 2 months to get us the lease deal we wanted, with the range rover of my choice based off the incentives. They even worked with us to take my previous lease from deep turn it in and assist with some of my remaining payments. Her, Perry and the rest of the staff were super helpful and accommodating they made the car buying process super easy!

Great experience! Corey, Matt, Andrew and Perry worked like a team to help me and made the process easy and worry free! They were all very professional and efficient. I would definitely recommend Mt Kisco Landrover!!

The entire team at Land Rover Mt Kisco was incredibly helpful and informative -- this may have been the best of my car buying experiences.

If you need specific type and feature range rover(e.g. 3rd row 7 seater or special color) and u r just visiting then from away then first call them and check their inventory. Staff are nice and cooperative.

I always gotten great service from the Mt. Kisco team and will continue to there for all my repairs. The facilities could be updated.

My rep Christine was great, very professional.

I had one of my best experience in getting a new car. Everyone is very helpful and made process very easy for me. I have to give a shout out to Christine from Sales who made it so easy for me to get a new car without any hassle and she goes above and beyond to help her customers. I surely will be getting my future Rovers from them.

Took delivery of our Range Rover Sport this past weekend - from our sales person Jennifer, Percy the finance manager, Charles the service manager, Ryan the tech specialist, to Bill the general manager everyone had smile on their face and made this an extremely enjoyable experience. They stand behind their product. Our questions were answered and we look forward to our Encore Visit from Ryan. We highly recommend this dealership - its worth the trip!

This has been my best experience in getting new car. Christine from sales was very helpful. I am really impressed by them and surely will get my future Range rovers from them.

My first Range Rover experience was pleasant. I enjoyed being at their facility. I stayed there for long time due to an issue with my credit file, they made sure I was comfortable and made sure I had a great experience. I thank Andrew, Perry and Bill for everything.

Really nice service advisers. Short on loaner vehicles and service technicians. They had my vehicle for a month and that just is not the type of turnaround I had hoped for.

Heather and the staff have been extremely accommodating and understanding. My car was broken into and windows smashed. They had a loaner for me and repaired the car in a timely fashion and even dealt with the insurance company!!

Jennifer Artzt and team were nothing short of amazing to work with. They took the time to get to know what our exact needs were, guided us in a professional manor to make sure our expectations were in line with our budget and best of all the entire process was 100% translucent. No hidden fees or surprises. Couldn’t recommend them enough.

Jennifer Artzt and team were nothing short of amazing to work with. They took the time to get to know what our exact needs were, guided us in a professional manor to make sure our expectations were in line with our budget and best of all the entire process was 100% translucent. No hidden fees or surprises. Couldn’t recommend them enough.

This is a great dealership! -wonderful, knowledgeable, honest and nice to be around people, sales AND service. This is our 2nd car from them and we will never go anywhere else. Tata has made the Rover more techie and reliable and Mt Kisco has improved their service dept to top notch. Let John S. help you!

Great experience after being very disappointed at another Land Rover dealership. I went into Mt. Kisco and Andrew took his time and walked me through all the models etc. He was extremely knowledgeable but more importantly he listened to what I was looking for in a car. I ended up leasing a Velar and couldn't be happier.

Andrew is extremely knowledgeable and listened to what I was looking for in a car. He spent time with me going through each model Land Rover. I ended up leasing a Velar and couldn't be happier.

Muy bueno

Fair price, very easy to deal with, no issues.

Very good dealership; aggressive pricing, accommodated me when my numbers were tight, helpful and Communicative. I was most pleased with them and would highly recommend them in the tri-state area.

Mt Kisco dealership had the best prices AND the best customer service over more than 10-15 dealerships throughout the country we have worked with. Brittany Janeiro was extremely responsive and went above and beyond to help us to fund the car we wanted and delivering it to us in a very short timeframe. Will definitely work with her and this dealership for all our future car purchases.

If you want to buy a car, do yourself a favor and go somewhere else. They sold me a car that looked good but when I went to do the inspection, it didn’t pass it because it had a leak. I went back and told them that they need to fix it or I want to change the car because I spent a lot of money but they wasn’t helpful at all. They told me that if I want to change the car it will cost me at least 5k more dollars. So if you want a broken car with no responsibility from the company that sold it than here you go. Absolutely the worst ,and I usually don’t put reviews but I am so disappointed.

I highly recommend Land Rover Mount Kisco I received excellent service and will continue to do business there.

The service rep Heather was very courteous, prompt, kept in contact with me during the process and most importantly the problem was fixed correctly. The staff there make it one of the better Land Rover service departments.

Courteous and professional. First annual service completed without any surprises or issues.

Super friendly and helpful staff! We truly enjoyed our experience!

just one pjone call to know we were getting the best from the dealer and Jennifer to be more specific. natural experience without the sense of been pushed into the buy or away thank you and keep up the good work!

My buying experience with Land Rover of Mount Kisco was excellent. Brittney is a Rock Star !!!! Thank you.

One of the best car buying experiences I have ever had.

Staff was pleasant and I got a great deal.

Everyone in the service center went above and beyond and were extremely helpful in working with me. Very satisfied and I won't bring my car anywhere else.

Everyone in the service center went above and beyond and were extremely helpful in working with me. Very satisfied and I won't bring my car anywhere else.

It was a pleasure working with Land Rover MT Kisco .Jennifer Artzt and Ryan Gill went above and beyond in the whole purchasing process. I?m very happy with my new RR 2020.Ryan Gill (Sales Manager)fought tooth and nail to achieve an approval on the specific style I wanted with the absolute best leasing deal I could afford. Jennifer was extremely knowledgeable in all aspects of the automotive industry, promptly responded to all calls/ emails and was open to all suggestions. They boths work so hard for me to make it the deal.I?m a very picky person and Jennifer Artzt was there for me every step of the way! She went above and beyond to assist me during this process. No matter how silly the question she was always available to assist me. Hands down Best sales person ever! A million thanks again Jennifer Artzt.A special thanks to Pericles Vrionides (Financial Manager )was also a pleasure to work with. Had everything ready, offered me packages to purchase, didn?t pressure me at all but explained the benefits(Perry you?re the man !) Once again I would like to give a very big thanks to Perry ,Jennifer and Ryan Gill(in my opinion) one of the best team members Land Rover of MT Kisco has.If you are in the market, I immensely recommend Jennifer Artz and Land Rover MT Kisco.This employees deserves a lot of praise and I hope they climb up the corporate ladder because we need more people like this on top to lead not only vocally but through example.Could not had a nicer experience anywhere. Next car you are looking to buy, go to Land Rover MT Kisco . All of the sales staff will be very helpful. Management: please make sure you take great care of Perry ,Ryan and Jennifer?they?re the kind of employees who creates exceptional loyalty.

Jay and Ryan at the Mt Kisco dealership were excellent - i had had multiple bad experiences at various range rover dealerships (including mt kisco three years ago) and to be honest was ready to give up. They turned it around and i am grateful for their service and help. thank you!

i was looking to trade in my 2011 LR Sport on a new lease (granted the sport had some minor issues) but it looks and runs fine .. they told me they would give me 500$ on the trade in 500 on a $70K 8yr old sport this is why i will never buy another RANGE ROVER again 8 yrs old never been in a fender bender but worth $500.. thanks Mt Kisco makes my decision to buy a Benz very easy

I called many places but every Land Rover dealer was booked for 2 weeks including this one in Mt Kisco for an emergency repair , but they were able to help me out as an emergency basis . They went above and beyond to make sure I had my car back as soon as possible .

Fantastic service! John and Perri went out if their way to get me the Evoque I was looking for, in fact everybody was extremely helpful and courteous. I Had a parent with late stage Alzheimer's in one hand and young dog in the other. They were patient helpful and understanding. It was difficult and time consuming but they located an Evoque that fit my budget and made it possible for to put in my garage. I definitely recommend this group!

This dealership has the best service and sales associate! Everything was done so professionally and with kindness which is hard to find anywhere else! Ask for Brittney if you are every looking into getting a new car she is just amazing!

This was my first experience shopping at a Land Rover dealer and I had high expectations due to the reputation of the brand. While the facility and the service were very satisfactory, the buying process was frustrating. The salesman was not very knowledgeable about the product and struggled to find the model I wanted at another dealer. I felt that I did all the "leg work" to find the model I wanted at another local dealer. Then two pickup dates had to be rescheduled because the dealer forgot to ship the extra keys needed to program the vehicle.

We are very pleased with the high level of service and professionalism from this dealership. Every person we have worked with so far has been pleasant, honest and easy to communicate with. We will happily return for service on our new vehicle and purchase again!

All the service people that assisted me were very pleasant to talk to and they knew what was needed to keep my car running in tip top shape . Thank you.

I had a really great experience here with my sales guy Andrew. He was very nice and informative while never making me feel pressured. He asked me how I used my car, what features were necessities and how much I was looking to spend before showing me any options. This was my first time buying a car all in my own name and everybody at the dealership made each step very easy. I've had my car for a few weeks now and the excitement still hasn't worn down.

Like pulling teeth to get a test drive. Won't negotiate on price...get a better deal elsewhere.

I have had 4 range rovers and Bill and his team at Mt Kisco are the best I have ever met. Best customer service, centricity, transparent and honest pricing and finding best suited car based on ones lifestyle and budget. No overselling and best sales experience I had. Bill McFayden is very customer centric and honest GM and his sales team like Andrew Gilkes are very committed to ensure best experience for their customers during sales

Great experience to won Range Rover

Heather and Rosie were great as was the service technician. I appreciated Heather taking the extra step of trying and being able to get the service covered under warranty. Facilities are clean but not as nice as some other high car places.

We had a great experience and would highly recommend Land Rover in Mt Kisco. Very helpful and good follow up!

Excellent experience, prices reasonable. Friendly staff.

Bought certified pre owned. Outstanding experience overall. No weakness.

Bill and his team are best sales team at Land Rover dealerships I have dealt with. This is my 4th Range Rover and by far my best experience at a dealership. Overall customer experience, transparency in sales process.

Heather is an amazing person, super courteous extremely helpful and professional.. Range Rover found the perfect fit for this branch... Well done 👍🏽

The people there are very nice & attentive. Brittney was awesome !

No one at Mt Kisco Land Rover can be trusted. Specifically Bill McFadden, Jay Courage, Ryan Gill. If they cant be trusted with your email address, never mind your money or vehicle.

The buying process was excellent and the delivery of the vehicle the best I have experienced. It made the usual terrible process of acquiring a new car a pleasant one

First off a simple brake warning light became a $4600 dollar repair. Second was the cavalier announcing what the invoice total was. Like everyone drops a weekly pay check on a visit. The repair took three days more then the estimated delivery. The final issue was they drove my Land Rover into another car in front of me. They did good work on the repairs and they took care of the damage but overall not a pleasant experience. I do not have these issues with my Lexus or infinity cars.

Great Dealership to work with. Ryan made the process quick and enjoyable. I love My Evoque and want thank the whole staff at Land Rover Mt.Kisco for being so kind.

Purchased my discovery there and I have to say it was the best experience. They have a very welcoming and knowledgeable team. After shopping around, this was the dealership in Westchester that not only offered fair pricing but wasn’t pushy and really treated my family like we were joining the Land Rover Family.

Exceptional Service at Mt.kisco RangeRover. If you like Exceptional Customer Care and Service by the way who doesn’t, Please do yourself a favor and visit this dealership..!!! This Team has absolutely nothing to learn when it comes to treating people well....!!! My experience from start to finish was impeccable.I asked to deal with a female sales representative and I met Brittany . She is excellent, unassuming and brilliant in Customer Care. Matt the Manager fantastic..! Perry the finance manager also great.! Heather in Service just wonderful.! To all the others who in just passing asked me if I needed anything .... thank you ..!! Fab Team

Such dishonest people, after signing a contract and putting a down payment and setting insurance policy, got told that the car been sold to someone else the day we went to pick the car up. Don’t deal with them

Everyone in the service department was a joy to work with and went above and beyond to make sure we were properly taken care of. They were kind, helpful, genuine, educated people. I had an amazing experience and would highly recommend the Mt. Kisco service team.

Very disappointing went on Friday May 31st to purchase we were told we would hear back from the finance department around 1 the next day never heard anything we called at 5pm Saturday and was told we would get a call back before they left never heard anything. So by Monday night with no return phone call we purchased our Range Rover elsewhere.

I can't thank Perry, Jeffrey Urbina and the mechanic who helped me this past Saturday enough! I had a tire blow out right before the exit for their location and rolled into their service lot still shaken up. I'm not from the area and was so lucky to have found this Land Rover Dealership. They offered me coffee and a quiet spot to collet myself and wait in the showroom. They changed my completely destroyed tire with a spare I had and in no time got me back on the road. They were kind, concerned and professional. They would not accept payment for the work. It was truly one of the nicest things anyone has ever done for me. They made a stressful incident so much better. I noticed their slogan "Above & Beyond" on their business cards and I can't agree more.

Great experience!

This is not my first Range Rover. And this service team has been the BEST. Heather was very helpful. Very friendly. And very accommodating. Highly recommend for service.

Jeff and his crew went over and beyond to take care of my land rover. I almost didn't recognize it.They took care of all my service needs and informed me every step of the way.I would definetly recommend this location.i will be returning for all my future service needs. thanks guys

Great Service!

Great experience, very helpful people, good selection of cars to pick from.

great Experience, very helpful people, good selection of vehicle to choose from.

Great Service. They took care of the maintenance really well.

Our 2016 Discovery was towed, at our expense both time, to Mt. Kisco Land Rover on March 5th. They have yet to fix it!!!! Over two months UNACCEPTABLE. We have to keep calling them. They don’t return your calls. Tell us that the timing chain went on it. At 60,000 miles?????The cost of the repair $7800.00. They have every excuse from short handed, a lot of mechanics out sick etc... NOT MY PROBLEM!!! I just want the car back, so I can trade it in on a reliable car. Worse car I have ever owned. Buyer beware....😡

Dave at Mt Kisco has been amazing. From start to finish he was attentive and efficient and made us feel so comfortable and happy with our purchase. We appreciate all his hard work, time and excellent customer service!

Awesome experience...thank you to the entire staff

The best attention

The best service I ever saying I am definitely coming back again

Great staff!! Except for one person...the manager Ryan is the reason I didn't put $18k down and purchase the Rover Evogue. Very unprofessional! He was the guy I was scheduled to meet with and he didn't even greet me or even shake my hand although he was at a desk directly across from me. He knew who I was, but for some reason never acknowledged my presence. I hate to give a mass punishment of a 1 star rating, because EVERYONE else was very courteous and professional.

Andrew was very helpful with helping me find the car I wanted and explaining all of its features very well. He was very responsive and was easy to do business with. When I picked up the car the process was very efficient and well organized.

Great experience. Elias was extremely personable and knowledgeable. The team went to great lengths to find a car at my price point. Bill, the GM, was also excellent to work with and extremely helpful in making the deal work. You're in good hands. brian

Friendly staff, kept me up to date with the process. Not aggressive like other dealerships. From the General Manager, Finance Rep, to the Sales associate all had knowledge. Very impressed.

Overall was an acceptable experience in a generally unpleasant process. You have to watch them on the details however. There were a few mistakes made that were a bit worrisome. I pay attention to these details, but everyone may not.

Service is impeccable. They do things for you that are unexpectedly accommodating. I'll definitely be buying my next car here again!

Land Rover Mt. Kisco was wonderful! We had an issue with a light coming on and their Service Department took us right away. They even dropped the car off at our house later in the week! Wonderful customer service!

Mt Kisco Land Rover was a pleasure to work with. Andrew provided uswith the best quote out of all dealers in New England. The purchase process was easy and quick. Andrew went over the vehicle in detail. The build quality of our new 2019 is just awesome. We love it.

Bought a used Jeep from your Auto nation division. What a great experience ! Ryan did an excellent job with follow up,and Dave was a great closer ! In the finance office, Pericles was really nice and did a great job explaining my options, also got us a great rate ! I will definitely recommend friends and family. Thanks Fella's !

Recently picked up a 2011 Range Supercharged. Worked with Rito to get the deal done. Rito is the man! Friendly, knowledgeable, and understanding. So far the process has been 5 stars! Excellent customer service. Bill the gm has been wonderful as well, making sure I am comfortable and confident with the purchase. The follow up and consumer satisfaction has superseded my expectations. Thank you Rito, Bill, Perry, Joe and Team Land Rover Mt. Kisco! .

These guys are a smaller dealer , but they are heading to enlarge the dealership , so right now it does not have all the accouterments of the larger dealers. I received a fair price for my trade in and the new truck was also priced well , so overall a good deal. Everyone in sales was friendly and overall helpful so no complaints .

Recently leased a Discovery Sport from Lamd Rover of Mt Kisco. Everyone at the dealership was friendly and made us feel as if they were willing to go the extra mile to help us. Brittney was great and came in on her day off just to see that we were well taken caren of. Perry made all the paperwork as clear and painless as possible. They are very responsive - - great dealership

Andrew was super friendly and exceptionally knowledgable about the car and cars in general. Took his responsibility very seriously, super professional

Courteous and quick service.

Worst customer service EVER!!! Took car in for the third time and dealer still hasn't been able to fix it. When you drop your car off you have to hound the service dept with calls for any updates. Last time I gave up calling and no one called me back for 2 weeks. No prompt attention to details - everything falls through the cracks. No service or repair knowledge. I have a LR and a RR. Would be willing to drive to another continent than to deal with the lack of professionalism or lack of knowledgeable customer service/repairs.

My experience was great with this dealership. Our salesman Elias was the best. He was very personable, knowledgeable and very accommodating.We were there for several hours finalizing our purchase but it did not feel that long because of the efficiency of everyone there. I would highly recommend the Land Rover dealership at Mt. Kisco.

Lots of cars to choose from, the customers services representative “Brittney” was very helpfully & cheerful... she knew a lot about Range Rocers.. Bery helpful when I was waffling between models .. took @ least for cars out and pulled them up front and with their pros & cons.. Hopefully she was compensated appropriately for the sale since we took one right off the showroom floor.. if it wasn’t for her I wouldn’t have “walked”.. not pushy at all.. she made my experience enjoyable.. kudos 🔥🔥🔥

My service experience was exceptional...as always. Very attentive. Quite courteous. Very knowledgeable.

It was a pleasure doing business with these guys! Since the moment we stepped foot in the place we felt welcome and not pounced on like some other dealerships. Our salesmen Chris was a complete gentlemen, truthful and forthcoming! Perry their finance manager is a straight shooter. In the end this is a business deal and point of sale is most important but they made the process smooth and extremely easy! I would gladly put my name on a recommendation for these guys. 👍🏽

Great first experience. Staff were professional and service was impeccable. Will be returning there.

VERY NICE! THEY DID EVERYTHING THEY SAID THEY WERE DOING! STAFF IS AMAZING!

5 stars to Jeffery in service. I had some horrific experience with other Land Rover dealers but he tried his best to make it right! He really worked hard and went out of his way to help me! He is what customer service is all about!

Brought our Discovery Sport in for a NYS Inspection and chose to have my wheel lock lugs removed, as I had misplaced my lock lug wrench attachment. They took our car in on a busy day to do inspection with no appointment, and swapped out my lock bolts with my regular bolts at no cost to me. Very accommodative service desk there, especially Heather! We bought this car in Massachusetts while living there, but will certainly use Mt, Kisco Land Rover for our future needs.

I had a great experience buying my new rover. The sales team was knowledgeable and helpful through the whole process.

I would rate this zero. Randy the general manager is withholding our friends husband's car. He died 2 months ago and they had his car in for an authorized repair. He paid the bill in full, now they are claiming she owes another 900.00 and will not release the car. They would not work with a crying widow to get her husbands car back. They have purchased/leased many cars.what is wrong with them? They were intimidating, smug heartless and dishonest.

Brian the head mechanic at the service center is amazing! Would recommend to friends and family!

The best service I could have asked for. I was told by a different dealer that my Axel wasn't covered and I brought it here and with no questions asked it was fixed a day later. Super quick on timing, everyone was nice! Best plus is if you live within I think 10 miles from the dealer they will drop you off after you drop your car off and pick you up when it is ready. Highly recommend. Saved me $1,700 because the other dealership didn't know what they were doing.

The service department is top notch, highly recommended

The Reps at Land Rover Mt Kisco worked as a team to help me find the car right car. I really appreciated their focus, attention to details, and for a great experience overall.

pleasant and wonderful customer service

Flew in to purchase a Benz G550 on October 5, 2918. I still haven’t received delivery of my truck. I was told there was an issue with the title that would take a few days to resolve. It has over two weeks now. I call on Monday October 15 to inquire, I was told by David I have to wait another two weeks to get this thing resolve. I hope they paid my first month note. I will follow up.

The service staff are always very accommodating and helpful!

Fantastic experience! Working with Brittney and Matt was a pleasure. Very patient and understanding. Would highly recommend.

From the moment I walked into the dealership I felt welcomed and treated with respect. Never did I feel I was being taking advantage of and felt like I was part of the Land Rover family. This will be my forever home for car buying and service as well.

Great atmostphere, service gentleman was very courteous and detailed with quick turn around. All of the Staff was very friendly. Highly recommend this location.

I want to thank land rover mt kisco for helping me get into a loaner. I had an issue with my AC and considering these hot days and how it would effect my health & how my car ventilated....I was concerned I did not have another vehicle available...LR Mt. Kisco was so helpful in addressing my concerns getting me into a loaner, AND fixing the issue at hand!!! *** In addition to this service, upon picking up my vehicle I was really pleased to see that my vehicle was cleaned inside and out!!! I went inside and spoke to Mr Urbina and thanked him! Thank you Mt. Kisco for your service! I am disheartened to say that it is unfortunate to have a distasteful taste when you have been to other places that do not at least try to address your concerns or are dismissive ****LAND ROVER PARAMUS please follow suit....👆👆👆👆👆

Avoid at all costs. You can easily go to other LR Dealerships around NY and CT which are a whole different experience. They are absolutely non responsive, and it seems like they are doing you a favor by selling you the car. They are unorganized and they made us wait for over 3 hours because they were not prepared for the car pick up. The worst was that they did not get my registration in time and I could not drive the car for a week and take Ubers till they got their act together. Buy at your own risk. They are not even aware of all the functionalities of the car which the technician was not able to explain to us which I had to figure out myself.

Awesome crew, friendly, professional service , wanted to ensure my comfort, timely service I was truly impressed. During my time there they made sure I felt like appreciated. Joe Barros was my rep for several years at another dealership once I knew where he was located I knew my family and I had to follow .

My husband made a review and it must be set to privacy where only he can see it so it looks like it still on here. It’s not on here when I look! Very disappointing and still no one has contacted us. Land Rover of Darien is the same distance and we will use them next time!! I have also told everyone who tells us how much they love the car NOT to go to Mt. Kisco!!

I bring my vehicle here for service and they've been great!

We bought a Range Rover a week ago and still we are waiting for second key ... they keep on saying that they can’t find the key .... which I believe is bs ... We had been in other LR dealers before and never been neglected like in this location ... I wish we had purchase the car in Connecticut location ... So NO ... I DO NOT RECOMMEND THIS DEALER ... THERE IS NOT RESPECT OR CARE FIR YOUR CUSTOMERS ...

I brought my LR3 in for service and under the new ownership at the Mt Kisco Land Rover customers are now being ripped off. I brought my LR3 in twice for the same problem and the problem is not fixed. They have billed me $1500 to fix the problem and then told me I had to buy new tires. First they tried to sell me tires for $1450 and when I questioned if they could replace the tires with the ones on the LR3 magically the answer was yes and that would only cost $1150. Here's the catch the new tires didn't fix the problem and now when you go around a turn the LR3 makes a funny noise and the original tire sensor problem still exists I have called about the situation and it is always "we will have to call you back" . So $2650 later and the problem still exists. Stay away from this place at all cost under what seems to be a new commission driven service scheme designed to run up your bill but not fix the problem,

Excellent, Friendly staff. Thank you

Overall great service and I appreciate the new Velar loaner car provided

One day service took five days. Communication was awful - if I didn’t call them, I heard nothing at all.

If I could give a negative one I would. I have to say the worst sales people ever. I’m out of State and wanted to buy a car there and for weeks I kept getting the run around. We where ready to buy sent the app in sent pictures of my Mercedes I was trading in. No call back no follow up. Left nesssges for sales manager Joseph Kiney and no call back. This was after the first contact with the first sales rep Chris Anders never followed up either. Usually car salesman are practically pounding at your door for a sale but these knuckleheads couldn’t care less. I’m glad to say that I’ll spend my money elsewhere if this is the kind of customer service they are offering. **buyer beware of this dealership! The owner should hire a new sales staff!

Nice friendly dealer

This is the 3rd vehicle that I have purchased from Mount Kisco Land Rover. Excellent experience once again, my salesman Dave Welton was great to work with and very professional.

I was traveling out of town and my battery died. Given it was still under warranty and I wanted to ensure there were no other issues with the power, I wanted to get to a Land Rover dealer. No appointments were available per the online scheduling app, however after calling directly and explaining my situation, they said to just come on by. I did, they had me in and out in about 1 hour, new battery, no cost, on my way - and able to make the multi hour trip back home heading into a holiday weekend. Thank you so much for fitting me in, making the fix and the professionalism.

Excellent service, very professional.they did such a great job servicing my car and it drove so much better when I got it back. thank you MT. Kisco service dept.

Worse costumer service ever.. my husband and I seated there for 20 minutes without any employee saying hi. Another couple walked in looking rich and they were immediately served. They just lost a cash sell today Saturday May 19. We will definitely go to another Land Rover.

Fantastic service. Dave Welton made the whole process of purchasing a new Evoque super easy and convenient. My lease on my existing Evoque was expiring and wanted a hassle free experience to swap it out. That’s exactly what I got and more. Props to Michael Gray who was super knowledgeable and patient showing me all the upgraded features. Will be back for servicing.

All work was performed as promised, however much to my chagrin, after spending more than $3000.00 my car had not been washed/cleaned. Has something changed since my last visit? One of the customer service reps even mentioned that the car had been washed as we were standing outside looking at it.

Horrible sales experience. I lease a new car every 2 – 3 years. I came in with 2 weeks left on my lease ready for a new car. I test drove a RR Velar and loved the car. I asked the sales person questions and it was downhill from there. The sales person seemed disinterested and inconvenienced by having to help me. The sales person had no clue what the Residual or Money Factor was on a lease for the model I drove. These are set monthly by model, trim and terms – this was the first dealership I have ever been to where a sales person doesn’t know this or wouldn't provide it. The sales person couldn’t even give me a ballpark quote. I called back with the exact model in order to get an actual quote. I followed up twice via email and once via phone and never heard back. It just felt like the person I worked with didn't care about selling cars. The manager seemed very nice and eager to sell a car, but obviously needs to reign in some of his sales staff. A major disappointment all around. The joke is I loved the car and was ready to buy it. I ended up going to another dealer.

Worst sales experience. Sales person had to be tracked down. Also after we agreed upon a price, the contract price was higher and am still trying to get an explanation

Jesse was very good- Completely Different Class of Care salesman . Very responsive, smart and always available. HE went well beyond what is expected to find the car that i wanted. HE qualifies to work as patient advocate at a top hospital.

Great Experience from the time I walked in with the receptionist Rosie, to my sales rep Rito, to the financial advisor christine. I would definitely recommend this dealership.

This location has become 100% Land Rover and service has stepped up and was fast, on time , and done right. Will go back.

Professional staff. The salesperson Royo and his manager Joe were very nice. Transaction was completed same day and I drove the vehicle home. One of the better experiences I’ve had buying a car.

Charged over $1500 for a routine 30k service visit. Replaced 3 filters, the oil in the engine and transmission case and topped off the battery. Cost $482. Then they charged ver $1000 for labor on work that took less than an hour to do. Oh yeah, they washed the car, outside only. Avoid at all costs.

Salesman would or could not answer simple questions. Confused the car I asked about with another, and repeatedly tried to steer me toward cars I had no interest in. Wasted my time. I’ll be buying a new car elsewhere.

Just bought a CPO 2015 RRS from Kris Anders. Great guy to deal with, and a great staff overall. The truck needed a few things, and they took care of it right away. Needless to say, highly recommended over the other local dealers and I’ll be doing more business with the guys at Land Rover Mt. Kisco. Thanks!

Ossome customer service and atmosphere at that dealership. Quick and professional. Specially thanks to Kris Anders.Highly recommended.����

Great and honest service, Would highly recommend

Great service from Lindsay at Mt Kisco Land Rover

Horrible service.. I made an appointment. Then when I went in n drove an hr n a half to get there n they said I'm not in the computer. Then tried to over charge me for a diagnostic... 358.00 is what they tried to charge me for it. Melanated people stay far away please.. going there felt like a black man at a kkk meeting.. Stay away

Slow, car wasn't detailed...not the service I was expecting. Manager seemed mean to our salesman who was doing the best he could without the support of his team

Sales person was great. knowledgeable, professional, helpful.

Service Department people were really nice and the work was done quickly and everything seems to be fixed- just have to return for a part install that they did not have

Enjoyed working with Kris. He as very helpful and worked with me to find the car I wanted.

Great experience and friendly,knowledgeabke,staff!!

My service experience at Land Rover Mt Kisco took 4 days for a simple brake job. While my Range Rover Evoque is a nice car, I've previously owned an Audi and an Infinity and Land River's service relative to its competitors is far inferior.

Thorough and professional customer service received from Chris Mitchell and David was exceptional!

The best customer service I’ve ever received. I didn’t even purchase my vechcile from here (I live in Pittsburgh) but had a flat tire and was 30 miles from the dealership. It was a Saturday afternoon and my car did not have the wheel lock on it. The service department was closed but the sales manager, Joe, sent a driver with the wheel lock all the way to Danbury, CT. to save me! The next time I buy a vechicle it will be from here! *I should mention, I called several closer dealerships in CT first. None of them were willing to help.

Love my new Evoque car.Sales team , financing and reception were terrific. Only disappointments: car left lot without a good first leave the lot cleaning. Also, it would have been beneficial to have a longer walk thru the gadgets and dashboard, etc.

From the warm greeting when we walked through the door to the professional, knowledgeable sales people to the finance people and mangers they all were absolutely amazing. No pressure, no false promises and no deals only good for today. Best place I ever bought a car.

Great Experience, friendly and helpful staff! Beautiful showroom.

Checking in process very quick and smooth. Service Manager, Jeff Urbina, always does what he promises.

I called dealership about cars on website. Bait and switch at its best with a salesman whom didn’t know his product or was not truthful.

I went to buy a new vehicle, and have my Range Rover MIL fixed. I gave up on the purchase (instead purchasing at Volvo Stamford) and it took them 3-days to fail to fix my Service Engine light. I lost count of the number of times I phoned, only to fail to get through to a human being.

Excellent experience all around. Very polite and knowledgeable service advisor.

The service dept handled my problem very well. My issue is with land rover. They knew about the problem I was having. Because land rover never classified it as a "recall" the fix was on the owner. many reviews are out there and it should be dealt with.

Rito was great. Very easy to deal with and met all my requests.

All excellent except after a week car is returned with low tire pressure light on

The Mt KISCO dealer is way too small. There is one service manager, Jefferey, who does a great job. There needs to be a few Jeffereys. It is obviously very short staffed in the service Dept all around. This is a very busy dealership which is physically too small and it also does not have enough people available to do the repairs either. It always takes a long time-a few days for our car to be repaired. It is convenient to where we live and Jefferey does a great job managing a lot.

The service was good. No complaints. They provided a car loaner (for free), otherwise I would stay 5 days without a car. They were always giving me updates about my car so I was aware of the issues.

Customer service is OK..

Kris Anders help me through all process all work was done over phone great job!!!

Been using mt. Kisco Land Rover for over 20 years. They're great!!

Following a terrible experience at Land Rover larchmont I decided to drive a little further from home and to my delight I discovered the amazing team (joe and David was awesome) at Land Rover Mt Kisco. A fantastic duo who capably lead me through to a purchase of a New velar. Thanks guys.

Very professional and courteous. Switched from Land Rover Fairfield CT.

Great Dealer Greg and Jeff work very hard to do the right thing by there customers.

They exceeded my expectations, Thanks to Jeffrey and the tech who changed my tire.

Great to deal with and pricing was much better then Range Rover of Darien got my truck for hundreds less a month and more options . The only thing I will say is that they could have cleaned the car much better upon pick up of the car at these prices it should be a true detailing job done on the car . Overall Range Rover of Mt. Kisco is the olace to go! Thanks kris for your help. John

Drove in from out of the area and they made it easy to take the car on the same day. Pleasant people Wonderful service

Found a car on their website and called this dealership for more information and pictures, which they readily supplied. We drove 3 hours to get to this dealership only to be told that the vehicle wouldn't be available for delivery if we wanted to buy it that day and would have to come back in a few days to take delivery on it! Don't you think that when a customer calls about a specific vehicle that's listed as certified on your website and tells you that their coming from 3 hours away, you should let them know that they won't be able to drive it home? They weren't real eager to work with us and quoted our trade THOUSANDS less than what we actually traded it for at another nearby dealership.. don't recommend this place based on our experience...

Kris (my salesman) is excellent... friendly, and knowledgeable. He made the buying process simple. It was the first time I was purchasing a vehicle thru my corporation and he outlined every step seamlessly. Pickup was a cinch. Everything was ready when I got there. The only knock is that parking at the dealership is a little tight.

This is the best Land Rover dealer in Westchester County! The service experience is as expected -Above and beyond! Thanks Jeff for your courteous and timely communication. Thanks to your technitions for getting me back on the road with the car feeling good as new!

Matt is very knowledgeable, patient and nice. Great to do business with!

The team was very efficient and we were able to work out a deal through email. The delivery was seamless and there were no hiccups! They were very upfront and honest, no additional fees other LR dealers try to charge. Thanks!

Knowledge and service, keeps you updated and goes above and beyond to service the customer, fantastic dealer and service department, Jeffery is great

It is always a pleasure dealing with the service department - extremely responsive and gets the job done on time!

Fantastic car buying experience. Everyone including Dave Welton, Kris Anders and Joe Kiney was knowledgeable, professional and efficient. I would highly recommend LandRover of Mt Kisco for a really positive transaction.

I was dealing with another dealership that couldn't find what I wanted. I contacted Mt. Kisco on a Saturday and got the manager, John, on the phone. He and I emailed back and forth and he found the exact RRS I was looking for. A few days later, he had it for me and we closed the deal. Everyone at that dealership is top-notch, from the finance people to the gentleman, Rito, who patiently showed me all the features. I highly recommend this dealership to anyone who is looking for a Land Rover or Jaguar. A++

I was dealing with another dealership that couldn't find what I wanted. I contacted Mt. Kisco on a Saturday and got the manager, John, on the phone. He and I emailed back and forth and he found the exact RRS I was looking for. A few days later, he had it for me and we closed the deal. Everyone at that dealership is top-notch, from the finance people to the gentleman, Rito, who patiently showed me all the features. I highly recommend this dealership to anyone who is looking for a Land Rover or Jaguar.

I was dealing with another dealership that couldn't find what I wanted. I contacted Mt. Kisco on a Saturday and got the manager, John, on the phone. He and I emailed back and forth and he found the exact RRS I was looking for. A few days later, he had it for me and we closed the deal. Everyone at that dealership is top-notch, from the finance people to the gentleman, Rito, who patiently showed me all the features. I highly recommend this dealership to anyone who is looking for a Land Rover or Jaguar.

Nothing special about it Was advised of a 950.00 fee for a change of oil and filter which included labor Thought it was alot higher than necessary Lights and other items in car changed without notice Overpriced and no warm/fuzzy feeling Was not happy .Never again

Kris and Mount Kisco Land Rover were great throughout the process. They handled my purchase and delivery with efficiency and were extremely professional the entire time. They offered me the best deal by far out of any Land Rover dealership with out even trying. Most other Land Rover Dealers that I spoke to were too "salesy" and were not competitive on pricing, Kris at Mount Kisco was primarily concerned with finding the right vehicle, once he did, their pricing was better than their competition. Also, Mount Kisco Land Rover is owned by Autonation so they were able to take my other lease back (from a different car manufacturer and dealer") easily. Thank you Kris

It's been 1 Year with my Range Rover purchase. I Love my vechicle. Just did my first service...needed oil change. Jeffrey at service made sure all services were done at this one visit. He was professional & courteous. Made my visist a pleasant experience. Thank you!

They are very professional and did all the required updates. But, the car was returned dirty (its supposed to be cleaned), and my XM and Bluetooth were disabled. Now I have to go back for a second visit to have everything re-set.

I had a nice test drive of the 2017 Land Rover Discovery. It had all the features that I was looking for as well as the color I was hoping to get. That was enough for me.

Very good experience purchasing this vehicle. Chris Mitchell knew the vehicle well and did not pressure us into buying. The turn around time was quick from the time we looked to the time we drove off. Would recommend buyers to shop there.

Lovely relaxed purchasing experience. Thanks guys!

We are so thrilled with our new Range Rover, Evoque. I was so impressed with the dealership, in particular Christopher Mitchell. Christopher was extremely professional, informative and patient. Christopher, thanks again you have now gained a customer for life!! Michael & Kristine Buonanno

Very courteous and quick service. Reps were very helpful and accommodating.

Bought a used car that I found to be of high quality. All of the staff were professional and curteous

Recently leased a 2017 Range Rover Sport from Land Rover Mt. Kisco. The entire experience from start to finish was pleasant and very professional. When I arrived to pick up the car, the car was ready and clean, the staff was prepared for us and the paperwork was exactly as we agreed. I dealt with Kris Anders, Christine Sarvaideo, John Almstead and John Deangelis and highly recommend all of them for your next Land Rover vehicle.

Ralph at Land Rover Service was amazing when I brought my car in for service. He provided great customer service and got it all done in the time that I needed my car back. He was great!

From the moment I walked in I knew I would buy from here. I have purchased many cars in my day and I felt very relaxed and comfortable throughout the whole process. From the sales person Rito Arroyo to the general manager John DeAngelis who both helped me find the specific vehicle I was looking for and helping make the best deal. This dealership though small in comparison to others hits big with customer service! Thank you for everything!!

chris mitchel was so helpful and easy to deal with and would like to deal with him again next time!!!!

Excellent customer service team with a special call-out to Ralph Alfano, who was my service advisor. Ralph was very professional, thorough and a pleasure to work with. I would give Ralph 6 stars ****** ~ Mary-Jo D'Alessandro

Overall, we had a good experience with Chris at my Kisco Land Rover. Land Rover keeps their client guessing as far as the pricing of their cars. I went to the build your own vehicle section of the corporate web sight and the first thing they give you is the msrp of the vehicle, say $64995.00 the next thing they tell you to add an engine. Any msrp I've dealt with included an engine as far as I know. By putting in the least expensive engine raised the price to say $69995.00 also their is little discussion about what the car has in it. In fairness to the dealer, i was buying a 2016 so there was no adding this or that, it was come as is, which for our vehicle was well equipped. One thing that was a,so not explained was that the warranty of 4 years or 50000 m was not explained that it is not bumper to bumper as I mistakenly thought. In order to cover most of the car for a 4 to 5 year period I had to fork over another 3000.00 but I figure "pay me now or later". It would of been nice to know up front. Maybe I should of asked, but it was not offered. These are little things but when your spending that amount you would like to be less confused. Other than that, the car drives like no car I've ever owned, so far, and mt Kisco ndealer was very good to us

Sandy and Ralph in service are amazingly helpful and couldn't have been more accommodating! First rate service for a first rate vehicle!

I came to Mount Kisco after first trying the Darien LR dealer because I wasn't too happy and thought they played some typical car dealer games. Doing a quick search revealed that Mount kisco had the vehicles I was interested in plus they offered some year end discounts. I was very happy with their service - no pressure and didn't try to sneak in extras I didn't want. They were straight dealing from start to finish. Darien wanted a $500 document fee; here it was $75. Likewise the license fee (to go to DMV & get your plates) was also much more reasonable and in line with actual costs. Thanks to Chris and sales manager Joe for a smooth car buying experience! If you're interested in a new Land Rover I recommend you start here first.

RJ helped us find the perfect car and was a great person to work with! He was professional and kind. We love our car & couldn't be happier!

Happy with my first service experience with this dealer. Ricky clearly spelled out the cost and what would be cared for during my one-year service. The Evoque loaner car was ready for me and I was on my way without delay. After the work was completed, Ricky walked me step-by-step through my bill and explained all that was done. Very professional--just what I expected. If future service is of this caliber then I will continue to be a happy customer. My only suggestion is that the cars should be dried after the courtesy wash since I hate water spots on my RR Sport.

They new team at Land Rover Mt Kisco starting with the new General Manager John, are Superstars. I would now be proud to recommend this dealership to my friends

After searching for a few months and dealing with multiple dealers, I finally met the Team in Mt Kisco and found the perfect match. I purchased a 2016 RR Sport and subsequently met a great group of people that were focused on my needs and my wants, helping me to balance the two and get into this amazing vehicle!! The GM-John, Sales Manager-Joe, Saleswoman-Christine and even the receptionist-Melinda all went above and beyond to make my family and I feel comfortable and confident that we were buying the right vehicle from the right dealership!! Thanks for everything!!

Very helpful, and punctual. Kept me updated throughout, and returned my car fixed and clean.

Overall great experience leasing my 2016 LR Discovery Sport. Leasing/buying a car can be a stressful process but RJ and the team made everything easy. Highly recommend!

Land Rover Mt Kisco provides the best customer service. They know their customer and ensure service and experience is top notch. Greg is always available and helpful whenever I stop by with a question or need a tune up. I Will continue to be a loyal customer at this dealer.

Very helpful, fair and informative .. Given options and good counsel

Great experience, friendly staff and completed service very quickly.

Awesome