I am completely outraged at the service my husband and I have received from Land Rover Mt. Kisco. For the insane amount of money we pay monthly for a high end vehicle we expect our experience to be perfect. The brakes on our full sized 2015 Range Rover have been squeaking since shortly after we bought it a year ago. I'm not talking about a little squeak here and there. I am talking about consistent, every time we hit the breaks, SCHOOL BUS squeaking. We sound like we are driving a jalopy. We have been complaining about this since shortly after the squeaking began and they kept telling us that they didn't hear it when we brought in the vehicle to be checked. I have had insulting conversations with Ricky in the service department where he told me that because the vehicle is 6,000 lbs it is supposed to squeak!! If they told me when I bought the vehicle for $112,000 that it is supposed to squeak so I can sound like I am driving a school bus, I would have NEVER bought it!! I then complained to corporate who was more respectful but still wanted us to bring to the car back to land rover so the service dept could hear the squeaking. We run a 7 days a week business, we don't have time to go back and forth. I made a recording of the squeaking so I can submit that instead, BUT I feel so angry about this situation because the whole point of patronizing a high end brand and spending a lot of money is to get the best service and products. I shouldn't have to fight for a year straight for the vehicle I bought to function properly. I shouldn't be treated like an unreasonable customer or be told that I should except sounding like a school bus. If I could upload the recording here, I would. My biggest concern, and I told Ashley from corporate this when I spoke to her last summer was that they would finally hear the squeaking when my mileage surpassed the warranty so then they could say I was responsible for replacing the brakes. And guess what....?! On my service last Thursday for an unrelated matter, they finally acknowledged the squeak and told us we had to pay to have our brakes replaced. I am outraged and I feel exploited and grossly insulted that I am being forced to spend my valuable time calling corporate, writing these reviews, complaining to the dealership ALL while they happily withdraw over $2,000 a month out of my account for a vehicle that doesn't live up to its brand or its promise. Why the hell drive a Land Rover!! I might as well go to Honda. If they don't do something about this, one of you may meet me in the waiting room of Land Rover very soon as I stand there all day and tell every person that comes into the waiting room about what they are doing to me, record it and post it to every social media I can, until they fix my vehicle and live up to their brand and honor the hard earned money I am spending with them.
Jillian Pelliccio
May 9, 2016
